Online Shop FAQ

Delivery FAQ

How is my order shipped?


All personalised gifts and pre-designed boxes are delivered via standard door to door service, with no option for requested date / timing. Our bundle specials are delivered at your requested date / timing.

Orders in our online shop typically ship out within 1 to 3 business days. For unusually large orders, the turnaround time might exceed 1 to 3 business days in which case, we will immediately reach out with an ETA. Orders are shipped Monday through Friday, excluding SG public holidays. Any orders placed on Saturday or Sunday will be shipped the following week.

How long does it take for my order to reach me?

It depends on the different type of gifts selected. More detailed info for each gift turnover timing are given in the product description. We highly recommend customers to be sure of the waiting time needed to avoid late gifting. For courier services, it takes 2-3 working days after gift-ready dispatchment from our end. In the case of urgent gifting, you may email us at for assistance.

In the unlikely circumstances of delivery delays due to service interruptions on inclement weather conditions are not the responsibility of Pupabox.

Which countries do you ship to?

Currently, from our website we only ship to addresses within Singapore. For any other destinations, please email

What are your delivery charges?

SG – S$5.00 (flat rate) Door to door courier service, 2-3 working days from gift-ready stage.

Other destinations and timing – Delivery charges on request

Order FAQ


How do I track my orders?

You will received an email, together with a tracking number, notifying you that orders have been shipped. If you have further query, please contact us at

How do I know if an item is in stock?

All items are in stock unless “Out of stock” is indicated. On receipt of your order if any items are unavailable, we will inform you by email and we will offer you a refund or alternative availability date where possible.

Can I deliver to another address, other than my card billing address?

Yes, it is possible if the delivery address is in the listed countries.

I would like to change my order. What should I do?

If you would like to amend your order, please contact us at Order changes can only be amended within 24 hours from the time of purchase and will be subjected to availability.

How do I know that my order has been successfully submitted?

You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment and when it is gift-ready.

Payment FAQ


How can I pay for my order?

We accept bank transfer, all major credit and debit cards: MasterCard, Visa and Paypal. Please note that all payments are charged in SGD. The final amount reflected on your bill may differ depending on the exchange rate at the time your bank processes the transaction.

Is it safe to use my credit card on your website?

To ensure a safe payment procedure, our website uses SSL for a reliable and secure internet payment gateway.

Do I need to register and set up an account to shop?

It is not mandatory to register. However if you choose to, we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

What if there are missing or wrong items when I received my order?

For missing or wrongly shipped items, please contact us at and quote your transaction reference number. Our customer service is open from Monday to Friday, 10am to 5.30pm (SG time). We will endeavour to reply to your query within 2 working days and we will advise you on what to do next.

Is there a minimum order value?

There is no minimum order requirement. Delivery charges will remain as specified.

What are your Terms and Conditions?

Find out more about Terms and Conditions here.

Is my personal information kept private?

Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law or to fulfill an order contract with you